How can we help?
Answers to common questions, account help and ways to reach a person.
Reset your password
Get a secure reset link by email.
👤Find your username
We'll email the username on your account.
💳Billing & invoices
Change plan, update card, download invoices or cancel.
⇩Export or delete data
Download everything or close your account.
🛡Secure your account
Turn on two-factor and review signed-in devices.
✉Contact support
Send us a message — we reply within 1–2 business days.
Frequently asked questions
Is HazardHarbor really free?
Yes. The Explorer plan is free forever for one user with generous limits. You never need a card to use it.
How does the free trial work?
Coordinator and Team start with a 14-day free trial the first time you subscribe. You can start the trial without entering a card; if no payment method is added by the end of the trial, the subscription simply ends and your workspace returns to Explorer. Nothing is charged without your consent.
Can I cancel any time?
Yes. Cancel from Account → Billing in two clicks. Your plan stays active until the end of the period you've paid for and won't renew. See our Cancellation & Refunds policy for details, including our 30-day guarantee on your first payment.
Is my data secure?
Passwords are hashed with Argon2id, connections are encrypted with TLS, sessions can be revoked, and two-factor authentication is available. Each workspace's records are isolated from every other workspace. See our Security page for details.
Can I export or delete my data?
Yes. Export everything as JSON or each register as CSV at any time on any plan. You can permanently delete your account and workspace from Account → Data & privacy.
Does HazardHarbor make me OSHA compliant?
No software can do that by itself. HazardHarbor helps you plan, organize and document your safety work and links to official guidance, but you remain responsible for determining and meeting the requirements that apply to you. See User Responsibilities.
Is HazardHarbor affiliated with OSHA or EPA?
No. HazardHarbor is independent. We link to official government resources so you can verify requirements at the source.
What happens if I downgrade?
Nothing is deleted. You keep read, export and delete access to all records. Creating new records is limited to Explorer limits until you upgrade again.
How do team invitations work?
On the Team plan, owners and admins invite people by email. They create (or sign in to) their own HazardHarbor account and join your shared workspace. Their personal workspace is kept separately.
I forgot my username or password.
Use Find username or Reset password on the login page. We'll email instructions to the address on your account.
Do you store medical information?
Please don't. HazardHarbor is not designed to store medical, health or other sensitive personal information. The incident log is designed for factual, non-medical descriptions.
How do I contact support?
Use the contact form or email hazardharbor.online@gmail.com. We typically reply within 1–2 business days; paid plans receive priority.
Getting started
- Create an account at Sign up and confirm your email address.
- Run an inspection: Workspace → Inspections → pick a checklist → record results → Save. Failed items become corrective actions.
- Track actions: Workspace → Corrective actions. Set an owner and due date; mark resolved with a note when done.
- Build a JSA: Workspace → Risk & JSA builder. Rate initial and residual risk and record approval.
- Log training: Workspace → Training. Add a refresher interval to get expiry highlights.
- Invite your team (Team plan): Workspace → Team → Invite by email.